All Products are Guaranteed 100%

·  All sales are Final after 7 days of receiving.

·  Please contact us first through email before sending anything back. (dysfunctional_doll@yahoo.com)

·  Refunds are ONLY given for Defective/Incorrect Merchandise that can not be replaced.

·  Exchanges will be given under certain circumstances to exchange for Size (if another size is avail.) only if Buyer pays Shipping expenses.

·  We will pay shipping expenses for Exchanges on Incorrect or Damaged Merchandise Received Only.

·  All return items must be in original packaging and in NEW condition. Any returned items that smell (smoke, pets, B.O. etc.) will not be accepted for exchange or refund.

·  Any Postal Damage/Loss will be handled through our Insurance Company and a refund or exchange will be given once Claim clears. Most claims usually take 30 days before they are honored for US customers or 60 days for International customers.

·  Attention:   International Orders ***Especially ITALY*** are sometimes delayed through customs. We have no control over this. It is your responsibility to make sure the item you are ordering is legal in your country.